The IT Support and services provide small businesses to provide customers with optimal satisfaction in order to run and manage their business effectively. Infrastructure solution services also help in handling help desk enquiries and cost handling issues. If the business is small scale focused and looking for IT support that helps in support service they are as follows:
This application helps in providing content to the consumers. With the help of this mini-articles or small guidelines for a business product can be created. These mini-articles can be uploaded on mobile applications, service page, web page, customer visit or look for information.
As most businesses small to large need to have a Facebook page where they communicate their products and services to consumers, Parature is an app that your small business can utilize to provide 24-7 customer support by monitoring and engaging with customers on your company’s Facebook page.
This application is an amazing next-generation help desk that allows your small business to have an application that deals with customer queries that appear in your organization’s emails, phone calls, website, and social network websites. Fresh desk converts all customer queries into tickets that are directed to your customer service representatives.
For any small business, SmarterTrack is a good customer service application as it is a practical and cost-effective help desk solution that bundles business needs. This application provides your employees with easy–to-use solutions such as call logging, time tracking, email, and live chat among others to provide customer service using a tablet, desktop, and smart phone device.
Vision Help desk is beneficial to small business owners with multiple businesses as it is an on-line help desk solution that you can use to manage multiple companies and multiple products/services at one centralized portal.
Desk.com is an application that allows your business to rapidly grow as your customer service employees are able to engage with your customers wherever they are. With this application, they can collect inquiries from channels such as your website, email, social media, and chat among others. It is easy-to-use and extremely affordable to implement.
ClickDesk is another amazing helpdesk solution for small business ventures. This application is a live chat solution that allows your customers to chat or call you directly from your website to your Skype or gTalk accounts. Best of all, this solution requires no application or download and even provides a free support ticketing software that efficiently tracks and responds to all emails.
HappyFox is an ideal application for customer support as it converts incoming support requests into tickets and route them to different departments in your organization. In addition, your representatives can even create predefined messages that act to answer common queries from your consumers.
Zoho Desk is a great small business customer service application that allows you to meet the expectations of customers by providing knowledge-based information where they can find solutions to any query. In addition, this program allows consumers to reach your customer service agents directly through tickets.
The final addition in the top 10 best customer support apps for small businesses is Spark central. This secure and speedy in-app messaging software allows your consumers query directly with your service representatives through an easy-to-use chat interface.